Carpet Cleaners EC2 Privacy Policy
This Privacy Policy explains how Carpet Cleaners EC2 collects, uses, stores and protects personal data relating to its customers and prospective customers. It applies to all Carpet Cleaners EC2 customers and service users in our service area, including those who contact us to request quotes, make bookings, or otherwise interact with our services.
We are committed to processing personal data fairly, transparently and in accordance with the UK General Data Protection Regulation and other applicable data protection laws.
Who We Are
Carpet Cleaners EC2 is a carpet and upholstery cleaning service operating in the EC2 area and surrounding locations. For the purposes of applicable data protection law, Carpet Cleaners EC2 is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
Personal Data We Collect
We collect and process personal data that you provide to us directly, that is generated in the course of providing our services, or that we receive from certain third parties. The personal data we may collect includes:
Identification and contact details, such as your name, service address, billing address, and any other contact details you choose to share. Booking and service information, such as details of the property or premises where cleaning is to take place, the type of services requested, dates and times of appointments, and any special instructions you provide.
Communication data, such as information contained in your communications with us when you request a quote, ask a question, provide feedback or make a complaint. Payment and transaction data, such as records of payments you make for our services, payment method details as processed by our chosen payment providers, and invoices or receipts that we issue to you.
Technical and usage data, where applicable, such as basic information about how you use our website or online booking tools, including pages visited and general device or browser information. We do not intentionally collect special category personal data and we ask that you do not provide such information to us.
How We Collect Your Data
We may collect personal data directly from you when you contact us to request a quotation, make an enquiry or book a service, when you communicate with us in writing or by other means, when you use any online forms or tools we make available, and when we deliver our services at your premises or property.
We may also receive personal data about you from third parties where this is necessary in order to provide our services, such as from property managers, landlords or agents who arrange services on your behalf, or from payment service providers in connection with processing your payments.
Lawful Basis for Processing
We only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Performance of a contract: where processing is necessary to enter into or perform a contract with you, for example to provide cleaning services you have requested, manage your bookings, and handle your payments.
Legitimate interests: where processing is necessary for our legitimate business interests and these are not overridden by your interests or fundamental rights. This may include managing and improving our services, maintaining records, handling customer enquiries, and protecting our business from fraud or misuse.
Legal obligations: where we must process certain personal data to comply with legal or regulatory requirements, such as tax, accounting or record-keeping obligations.
Consent: where you have given us clear consent for specific processing activities, such as certain types of direct marketing. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our cleaning services, including taking and managing bookings, performing the services at your premises, and communicating with you about appointments and service details.
To issue quotes, invoices and receipts, and to process your payments using our chosen payment providers. To manage our relationship with you, including handling your enquiries, feedback and complaints, and notifying you of important changes to our services or policies.
To operate, maintain and improve our business operations, including internal administration, record-keeping, training and quality control.
To comply with legal, regulatory and tax obligations, including retaining certain records for prescribed periods.
Where permitted, to inform you about similar products or services that we believe may be of interest to you. You can object to this type of communication at any time.
Data Sharing and Processors
We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy and where appropriate safeguards are in place. These third parties may act as data processors on our behalf or as independent controllers, depending on the circumstances.
Categories of recipients may include service providers who assist with booking systems, customer management, information technology and system support, payment service providers and banks that process your payments, professional advisers such as accountants or legal advisers where necessary, and public authorities or regulators where we are required to do so by law.
Where third parties process personal data on our behalf, we ensure there is a written contract in place requiring them to act only on our instructions, keep your data secure, and comply with applicable data protection laws.
International Data Transfers
If we transfer your personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable law. This may include using standard contractual clauses approved by relevant authorities or transferring data to countries that have been recognised as providing an adequate level of data protection.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to provide our services to you, to meet legal, accounting or reporting requirements, and to resolve any disputes or enforce our agreements.
In general, we retain customer and transaction data for the duration of our relationship with you and for a period afterwards in line with applicable limitation periods and legal obligations. When personal data is no longer required for these purposes, we will securely delete or anonymise it.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, and staff training on data protection responsibilities.
While we take reasonable steps to safeguard your data, no system can be completely secure. You are responsible for keeping any information you use to access our services secure.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you. Request correction of any inaccurate or incomplete personal data. Request erasure of your personal data where there is no good reason for us to continue processing it, or where you have successfully exercised your right to object.
Object to processing of your personal data where we rely on legitimate interests and you feel this impacts your fundamental rights and freedoms, including objecting to direct marketing.
Request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of the data or our reasons for processing it.
Request the transfer of your personal data to you or to a third party in a structured, commonly used and machine-readable format where the processing is based on consent or contract and carried out by automated means.
Withdraw consent where we rely on your consent to process your data. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can attempt to resolve your concerns directly.
Children
Our services are not directed at children and we do not knowingly collect personal data relating to individuals under the age of 18 for our services. If you believe that a child has provided us with personal data, please contact us so that we can delete this information where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updated version will apply from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
